Terms and Conditions
We accept credit card and debit card, payments via Worldpay our secure payment gateway.
Cards we accept, (MasterCard / Visa / Visa debit/ Visa electron/Maestro/Solo / Switch) we can also accept payment by Paypal.
The goods will not be dispatched until the customer's funds that have been paid to Outcast Hats Ltd have cleared in full.
Note for our international customers - We have enabled our website to display prices in Euros, US Dollars and UK GPB, exchange rates are calculated according to www.xe.com current rates. You will still checkout in our base currency GPB.
The price shall be the price quoted on your confirmation order. We do not currently charge VAT.
The quantity and description of the goods shall be as set out in our confirmation of order.
Please note that all transactions will be carried out in Pounds Sterling (GBP). Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.
We will not be held responsible for pricing errors due to software mal-functions, or human error.
Important: This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, outcast hats reserves the right to decline orders for bulk or high value purchases or confirmed orders where an item has been priced incorrectly.
Credit Card Security
During the checkout stage, you will be passed on to the Worldpay secure order processing page.
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.
The RBS WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate RBS WorldPay to obtain confidential information.
The transfer of the purchase details from the retailers site to RBS WorldPay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.
Security for the Shopper
Any communication between the shopper and RBS WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Data storage on RBS WorldPay systems, and the communication between RBS WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.
We work hard to ensure we carry the most comprehensive selection of items. Our target is to stock 100% of the products we show available. If you purchase an item that we do not have in stock we will contact you immediately if we feel this will adversely affect the length of time it will take us to supply the item to you.
Your order will be delivered by Royal Mail. We send your item 2nd class recorded, 1st class sigend for or special delivery (next day) Please make sure you select this in the delivery method box. All deliveries will require a signature.
We charge a set price for overseas delivery, during the ordering process you will be asked to select a delivery method, please select your region and once this has been done the delivery price will be visible on your order prior to taking payment. Where goods are purchased for delivery outside the UK - it is the responsibility of the purchaser/importer to pay any locally imposed duties.
If your order is placed before 12.00pm (midday) it will be dispached on the same day, orders submitted after 12.00pm (midday) will be dispached the following working day. All deliveries are subject to stock availability although we do aim to hold all the items available to buy in stock. We dispach items Monday to Friday excluding holidays and Bank holidays.
Delivery of the goods shall be made to the buyers address. The buyer shall make all arrangements necessary to take delivery of the goods on the day notified by the seller for delivery.
The seller undertakes to use its reasonable endeavours to dispach the goods on an agreed delivery date, but does not guarantee to do so.
Time of delivery shall not be of the essence of the contract.
The seller shall not be liable to the buyer for any loss or damage wether arising directly or indirectly from the late delivery or short delivery of the goods. If short delivery does take place, the buyer undertakes not to reject the goods, but to accept the goods delivered as part performance of the contract.
If the buyer fails to take delivery of the goods on the agreed delivery date or, if no specific delivery date has been agreed, when the goods are ready for dispach, the seller shall be entitled to store and insure the goods and to charge the buyer the reasonable costs of so doing.
You are entitled to cancel your order at anytime between time of order and within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.
Only new and unworn merchandise will be accepted within 14 days of the original purchase date. Any merchandise that arrives after the 14 day period will only be eligible for an exchange or credit note. Shipping and handling fees are not refundable.
Returns will not be accepted without prior agreement.
Any items returned must be in a fully resaleable condition, including packaging and with tags still attached.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item.
Where multiple sizes/styles are ordered for the purpose of trying on, and subsequently returned after the 7 day period, we reserve the right to charge an admin/restocking fee of £10 per item.
We will refund your original delivery charge (if applicable) when a product is faulty or damaged, but not when a product is simply unwanted.
SALE ITEMS: Please note, any items sold at a sale price price or are marked down from the original RRP will only be eligble for exchange or credit note.
Please note: if any purchases are subsequently returned for refund - any free gifts must be returned too, unused/unopened/resellable. Where any free gifts are not returned or returned used/opened/unsellable - their full value will be deducted from any refunded monies.
Please contact us at the details below:
Please note: no returns should be sent to this address with out prior agreement
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm outcast hats Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice.
All contents and information on this site including without limitation text, graphic and images, is the property of outcast hats Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.
All trademarks that appear on this site are the property of their respective owners
outcast hats Ltd accept no liability for any loss, damage or personal injury while using any garment or product purchased.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We will give you the chance to refuse any marketing email from us. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.
(1) The type of information we will collect about you includes:
* Your Name
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and record your activity.We will use the persistent cookies to: enable our website to recognise you when you visit;
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.
For more detailed information on cookies visit allaboutcookies.org
(3) Using your personal data
We may use your personal information to:
(a) to assist you to find a job and to enable us to contact you.
(b) administer the website;
(c) improve your browsing experience by personalising the website;
(d) enable your use of the services available on the website;
(e) send you general commercial communications;
(f) send you email notifications which you have specifically requested;
(g) send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications) ;]
(h) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(i) deal with enquiries and complaints made by or about you relating to the website;
(j) we may be required to pass on information to third parties as part of the recruitment process. By submitting your personal information, either via our web site or otherwise, you are explicitly authorising us to disclose information provided by you to outside third parties. Although, we will use our best endeavours to ensure that the information you submit to us remains private and only used for the purposes outlined herein.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
(5) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
(6) Policy amendments
(7) Your rights
You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(8) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(9) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated. Some information can be easily updated bu using our log-in facility.